Customer Service Advisor - Glasgow, United Kingdom - Kaplan International

Kaplan International

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK.

We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

Primary objective will be:

- assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- embrace the 'more than just a room' philosophy of Kaplan Living' student welfare and support services.

More specifically, you will include:
Building management

Providing front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
Logging of maintenance requests
Assisting with the administration of tenancy agreements
Inputting of student data into the relevant systems
Helping to enhance the student experience within the social communal areas
Assisting with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

Financial

Assisting in the Management of payment, debt management and invoicing.
Working with internal and external partners to improve services, value for money and profitability.

Marketing promotion

Assisting the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly to include printed collateral, webbased information and social networking sites.
Assisting in marketing of the property to direct let customers where required
Assisting in marketing to existing customers to maximise returner students
Assisting in marketing and management of lettings including shortterm contracts and summer lets
Contributing to, when necessary inward visits from agents/ partners/ parents as appropriate
Assisting with open days
Conduct sales viewings to perspective students
Assisting in preparing and managing the student social programme.

Service provision

Ensuring that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

Compliance

Assisting to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation

General

Any other duties as required by the Management team

The successful applicant will:

Possess excellent oral and written communication skills
Demonstrate an ability to engage with customers and colleagues alike in a positive, friendly manner
Embrace the 'more than just a room' philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have experience of working in an effective Health Safety culture in line with legislation
Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems
Offer flexibility in working hours
Demonstrate an appropriate level of discretion in respect of confidential information encountered in the course of the role

Essential skills/ experience

Experience in customer service, hospitality or student service provision, ideally accommodation
Teamworking skills
Ability to work on own initiative
Ability to prioritise workload and meet deadlines

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Applicants must be able to provide proof of eligibility to work in the UK._**
About Kaplan Living

Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK.

We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.