Receptionist - Buckinghamshire, United Kingdom - Buckinghamshire Council

Buckinghamshire Council

Verified Company

Buckinghamshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary
£21,065 - £22,145

Reference number
BUC09256

Contract type
Fixed Term / Secondment

Working hours
Full Time

Level of DBS check required
Not applicable

Date posted
6 Jun 2023, 11 p.m.

Application deadline
21 Jun 2023

Overview:

Are you looking for a new
Receptionist position in Buckinghamshire?

We have some excellent opportunities where you can put your outstanding customer services skills into action.

It's time to discover a customer service role with a difference - in an environment that's as warm, friendly and caring as you are.

It's time to enjoy more variety, better rewards, innovative technologies and great support for your development.

About us:

When working in local government, you will see the impact of your work in the local community.

Our residents are at the heart of what we do as we are committed to our vision of making Buckinghamshire the best place to live, raise a family, work, and do business.

Here at Buckinghamshire Council, we're rethinking what tomorrow can bring for our communities. We're driven to shape a better future for people in our county. That means making big changes - from increasing recycling, to improving social care and health education.

People like you make a real difference, so we'll develop your talent, reward your success and encourage you to grow with us.

Working for Buckinghamshire is more than just a career. It's a journey. So let's get started.

Don't just take it from us, here is what some of our new joiners have had to say:
"My onboarding experience has been great. The team here are really special and everyone has been so supportive and welcoming. The council are a fantastic organisation to work for and grow with; the benefits are good, the training is second to none and since starting in May, they have already reviewed our pay, awarded us with uplift payment's and advertised numerous opportunities to grow within the department. I'm 31 years old and having worked in various roles and industries before, I finally feel like I'm starting my career"

"I have found the last few weeks since I started brilliant. Everyone is really happy to help (despite some probably easy questions being asked), nothing seems to be too much bother and everyone has been really welcoming"

"I can confirm that my experience has been positive. I have enjoyed the friendly, helpful and welcoming environment in the office and the positive and encouraging culture"

"It has been good to observe the emphasis on training and the range of training courses available for development opportunities. Thank you"

About the role:

Put simply, you'll be the voice of Buckinghamshire Council.

Our Customer Service Centre receives around 432,000 calls,50,000 Contact Us forms and 20,000 web chats every year, between 9.00 am and 5:30pm.

In our face-to-face function at our offices we assist around 9,000 customers every year. In this vital role, you'll help us provide a helpful and reassuring face to face service.

Our training will give you a host of specialist knowledge and skills. What's more, we'll support you to achieve a recognised, Level 2 Apprenticeship in Customer Service in your spare time. As we introduce new ideas, systems, and ways of working, you'll enjoy the chance to evolve with us. You'll also benefit from a highly competitive salary, with pay reviews that reward good performance.

In the Customer Service Centre we pride ourselves in giving our team exposure to the wide range of services provided by Buckinghamshire Council and facilitating career progression and are pleased to list social workers, team managers, data analysts, quality standards officers to name a few as our former colleagues who have developed from the start of their career in the Customer Service Centre.

Please see the attached job summary for further information on the role and person specification.

Fixed

As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed.

Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you:

Whether you're seeking your first full-time role or looking to build on a great track record of customer service, you'll fit right in here.

Because you really care about the people who contact us.

Determined to make a difference, you know how to make connections with all sorts of people - by phone, online and in your friendly team.

We'll expect you to be computer literate and comfortable with multi-tasking, and we'll provide all the training you need in our systems.

Other information:

Where our roles are customer-facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spo