Travel Sales Team Leader - Wimbledon, United Kingdom - Succeed Recruitment Solutions

Succeed Recruitment Solutions
Succeed Recruitment Solutions
Verified Company
Wimbledon, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

We have a brand new opportunity for an experienced travel Sales Team Leader to join a market leading travel organisation based in Southwest London. If you can monitor, motivate and manage a busy cruise sales team, driving them to success, we'd love to hear from you**- Please note - this is a hybrid role with three days in the office and the remainder from home. Core hours of work will be Mon - Fri 9am to 5.30pm, Sat 9am - 5pm, Sun 10am - 4pm._


Role of Sales Team Leader:


  • Lead and motivate a team of Cruise Consultants to ensure the delivery of individual and team performance in line with business objectives
  • Ensure that individual and team KPI's are achieved: revenue, passenger numbers and upselling
  • Monitor team KPI's and booking compliance through an effective call monitoring process, with a keen eye for detail and high standards
  • Manage, develop and coach agents to ensure guest experience standards are achieved and maintained
  • Conduct regular 121's, appraisals and team meetings to support and promote continuous improvement within the team
  • Support senior management on the identification, analysis and resolution of operational and sales challenges to ensure minimum disruption to the guest experience
  • Act as a point of contact to resolve escalated complaints/issues
  • Assist the CSOM with recruitment and the conducting of training and development
  • Attend and participate in sales events to promote the product to potential guests
  • Participate and assist with the handling of operational emergencies outside of office hours as required

Skills required for the role:


  • Experience of leading, developing and motivating a team with the travel sector**:
- essential**:


  • Understanding of improving customer and employee experiences
  • Excellent motivator with the ability to deliver and drive results through others
  • Target focussed with an appetite for achieving and exceeding goals
  • Ability to work in a highly challenging and fast paced environment whilst maintaining the customer at the forefront of all activities
  • Good planning and organisation skills
  • Flexible to assist with operational requirements and emergencies outside of office hours
  • Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs._
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