Client Onboarding Product Specialist - London, United Kingdom - BNP Paribas

BNP Paribas
BNP Paribas
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Bank Overview
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe.

The Group has key positions in its three main activities:

Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.


Purpose & Scope of role

Purpose:

  • The Client onboarding Product Specialist is primarily responsible for providing a single point of contact for the Client Integration team on their product of expertise. This is directly linked to large strategic clients and their role is to assist in the timely coordination and onboarding into BNP Paribas with close coordination with all business partners and internal teams of CIB.
  • He/she reports hierarchically to the Head of Client Integration

Scope:

  • The Client onboarding Product Specialist is primarily responsible for providing a single point of contact for the Client Integration team on their product of expertise, namely FX, Equity or Hedgefund and Asset Manager specialist with these products and clients constituting approx. 80% of the workload of on boarding of OTC derivative client at NLE level.
  • They are required to work with the Business functions to ensure the timely completion of credit limits by Risk Institutions and Securities Services (Risk-I2S) and the preparation of master agreements (e.g. ISDA/CSA, GMRA, GMSLA, etc.) by CIB-Legal Master Agreement Negotiation.
  • The team scope covers Global Market Sales in EMEA
  • The primary coverage is for institutional clients such as asset managers, regulated funds, hedge funds, pension funds, financial institutions and insurance companies and, occasionally, corporates. Priority given to the Titanium 10 and C100clients.

Key Responsibilities of Role

  • Act as a SME ( Subject Matter Expert) for FX ( Forex Exchange) product suite or Asset Manager and Hedge funds for the on boarding process with close coordination across the team and functions
  • Perform the role of SME and drive continuous product knowledge development whilst interacting with key stakeholders to ensure the teams are kept up to date on any changes on product, regulation or policy around the product
  • Proactively facilitate OTC derivative onboarding requests primarily through: Risk-I2S, KYC Due Diligence, CIB-Legal and Collateral Management, Client Regulatory Data teams.
  • Ensure detailed understanding of issues in KYC checks, risk assessment, legal negotiation, regulatory data requirements, collateral obligation parameters and ensure mitigants and workaround can be implemented to smooth the onboarding process.
  • Act as SPOC for allocated large strategic clients and ensure best in class service
  • Manage, monitor and track the volume and workload to ensure full transparency for all stakeholders and ensure workload, lead times and priorities meet the clients expectations.
  • Ensure efficient management of operational risk
  • Promote the overall understanding of onboarding process and associated policies, and provide training to new stakeholders when necessary.
  • Review incidents to detect trends and ensure appropriate actions are taken to avoid reoccurrence.
  • Continuous improvement mind set to streamline the process and improve efficiency
  • Automate processes and interactions wherever possible to obtain higher productivity and quality
  • Suggest, lead and implement ideas to simplify the teams processes, systems and controls
  • Suggest and implement Best Practices to ensure the harmonization and industrialization of the role
  • Drive and lead projects and initiatives to increase the efficiency of the team and improve the processes.
  • Ensure priority onboarding and query resolution is completed in line with the defined targets
  • Ensure level of service and production exceed all targets and expectations Report KPI's on volumes, priority on boarding's and standard turnaround times in conjunction with the team manager
  • Assist in training new joiners, junior or off shored staff

Experience, Qualifications & Competencies

  • Extensive and demonstrable proof of understanding of either Foreign Exchange( FX) products or Hedge funds or Asset Managers with a key focus on client service and adding value to our clients
  • Extensive and demonstrable proof of client service, focused on adding value to our clients
  • Knowledge of credit risk requirements for primarily institutional clients (mainly nonbank financial institutions such as regulated funds, pension funds, insurance companies etc.);
  • Proven knowledge and expertise in corporate and investment banking and onboarding re
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