Receptionist Pre Assessment Clinic - Birmingham, United Kingdom - The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Previous applicants need not apply

To work as part of a team to provide clerical and receptionist support to the pre-operative assessment clinic. Effectively communicating with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

The pre assessment unit currently operates Monday to Friday with some additional Saturday clinics, however, this is under review and may change to meet the demands of the service.

Welcome patients to the pre-operative assessment centre in a professional and courteous manner.

Liaise with relatives and carers.

Admit patients on PAS/intouch.

Update patient demographics on PAS and generate the relevant documentation for the patients' assessment.

Monitor the waiting area, being observant and conscious of the flow of patients in the Unit.

Monitor and update the intouch/PAS system and assist Nursing staff with the patient journey through the Unit.

Record attendances on PAS.

Ensure case notes are available for all patients attending the pre-operative assessment centre.

Prepare paperwork and case notes for future assessments.

Ensure all clinical documentation is filed correctly in the case notes

Track case notes in and out of the pre-operative assessment centre on PAS.

Deliver case notes to the medical secretaries/ outpatient department daily in a timely manner.

Ensure all calls into POAC Reception are answered in a courteous and timely manner.

Provide administrative support to the POAC Ward Manager and Admin Manager incorporating printing and photocopying.

Work as a team providing cover for annual and sick leave.

Provide accurate information for the POAC admin manager and Ward Manager.

Attend and participate in Team meetings.

Adhere to Trust policies and procedures.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience.

We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer.

We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

Previous applicants need not apply

Welcome patients to the pre-operative assessment centre in a professional and courteous manner.

Liaise with relatives and carers.

Admit patients on PAS/intouch.

Update patient demographics on PAS and generate the relevant documentation for the patients' assessment.

Monitor the waiting area, being observant and conscious of the flow of patients in the Unit.

Monitor and update the intouch/PAS system and assist Nursing staff with the patient journey through the Unit.

Record attendances on PAS.

Ensure case notes are available for all patients attending the pre-operative assessment centre.

Prepare paperwork and case notes for future assessments.

Ensure all clinical documentation is filed correctly in the case notes

Track case notes in and out of the pre-operative assessment centre on PAS.

Deliver case notes to the medical secretaries/ outpatient department daily in a timely manner.

Ensure all calls into POAC Reception are answered in a courteous and timely manner.

Provide administrative support to the POAC Ward Manager and Admin Manager incorporating printing and photocopying.

Work as a team providing cover for annual and sick leave.

Provide accurate information for the POAC admin manager and Ward Manager.

Attend and participate in Team meetings.

Adhere to Trust policies and procedures.