Operations Support Desk Administrator - Liverpool, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Support Desk Administrator

Exciting Opportunity

About Our Client:

This reputable business has over 100 year's experience in being market leaders in what they do If you are looking to work in a fast-paced, high-flying and exciting environment then look no further With over 1,000 employees you will certainly be joining a friendly organisation with a massive scope for progression.

The key responsibilities for this role will be:

Respond to client and colleague requests for assistance, guiding them with process, experience and system queries
Assist endusers by directing them to available supporting material or information to improve their experience and ability to selfserve in the future
Triage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required
Ensure all issues are resolved through effective issue recording, tracking and communication
Ensure processes and policies are adhered to, upholding best risk management and compliance standards
Share feedback and continuously improve supporting documentation for client and colleague use
Document and highlight new issues and insights across the team to support knowledge and best practice sharing
Ensure that client experience is maintained, and feedback is recorded for continuous learning and improvement purposes

The Successful Applicant:

The successful Operations Support Desk Administrator will require:

Good experience and a proven capability of using CLM systems
Experience within financial services would be advantageous
Confident communication skills
Genuine passion for client service, engagement and experience
Efficient problem solving and decisionmaking capabilities
Pattern and trend recognition in the flow of queries to support team improvement
Patience and resilience under pressure and effective time management skills
An appetite for learning and continuous improvement
Team player, and must be able to multitask in a fastpaced environment
Adaptable, flexible, and able to accept responsibility for given tasks

What's on Offer:

The fantastic benefits for the Operations Support Desk Administrator are: