IT Support Technician Apprentice - Lyme Green Business Park, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Lyme Green Business Park, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer description:


The Company [Blaze Networks] are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK.

We are fundamentally a customer and service-focused organisation, dedicated to ensuring our customers' networks and IT systems are highly dependable, secure & cost effective.

We offer our customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.


Overview:

We have an opportunity for an Apprentice IT Support Technician.


Salary:

£15,000 per annum.


The Role:


  • Working with a team of technicians whilst working towards our goal of providing excellent and knowledgeable support to our broad spectrum of customers
  • Troubleshooting a wide range of IT incidents including network, PC support and printers
  • Actioning Service Requests including user creation, machine config and hardware setup

Main responsibilities:


  • Politely and professionally answering in bound calls to the service desk.
  • Logging tickets to the clearly defined internal standard
  • Categorising issues by severity
  • Working through your own ticket queue, and organising work based on SLA
  • Following internal processes and procedures to deliver the service we promise
  • Contribute towards inhouse documentation
  • Proactively troubleshooting connectivity issues
  • Ensuring that customer satisfaction is always upheld
  • Following escalation paths

What we are looking for:


Desirable skills:


  • Where we do not ask for or expect a full developed knowledge of IT, due to the nature of the position, there are a few prerequisites that we require you to satisfy in order to be considered:
  • A basic understanding of using and troubleshooting Microsoft Windows
  • e.g. Installing software, setting up user accounts, connecting devices to a network, using the inbuilt tools.
  • An understanding of how the networks function
  • Experience in resolving IT based issues be it issues with your home internet, personal laptop or installing printers for friends and family.
  • Hardware knowledge you should be able to identify all internal components of a computer or laptops and should be comfortable replacing parts.
  • It is imperative that you are comfortable using the Microsoft office suite consisting of Word, Excel, PowerPoint, Outlook
  • An understanding of why security is so important in this sector and some ideas on how to implement it.

Personal qualities:


  • Able to work in a highpressure environment
  • Able to stay calm when faced with difficult phone calls
  • Be able to work as part of a team as well as alone on tickets and projects
  • Have fantastic communication skills, written and verbal
  • Able to complete routine and nonroutine tasks
  • Be able to plan and organize both familiar and new tasks
  • Logical, proactive and have an analytical approach to your work
  • Have strong attention to detail

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Find out more here:

Working week:
37.5 hours per week,
Monday to Friday,
8am - 6pm.


Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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