Ict Trainer - Llantrisant, United Kingdom - South Wales Fire and Rescue Service

South Wales Fire and Rescue Service

Verified Company

Llantrisant, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date:
February 2020

SOUTH WALES FIRE AND RESCUE SERVICE

JOB DESCRIPTION

Department Information Communications Technology

Post ICT Trainer

Post No 503265

Grade Grade 8

Location SWFRS, HQ

Responsible to ICT Applications Manager

Responsibility for

Physical Resources
ICT Equipment

This job description refers to the main purpose and responsibilities of the post.

It does not necessarily list in detail all of the tasks required to carry out these

responsibilities. This job description will be reviewed as and when necessary to

ensure that it meets the Service's business requirements.

MAIN PURPOSE OF THE POST
To support the implementation of the ICT Strategy through providing training and
technical support for all aspects of ICT

DUTIES AND RESPONSIBILITIES

To implement South Wales Fire & Rescue Service's ICT Strategy.
To work closely with members of the organisation in order to identify and

service.

To design and deliver appropriate training to staff using various methods

including classroom, workshops, one-to-one tuition, e-learning and be
delivered at any site within the Service.

To provide 1st line technical support, diagnostics, system support, advice, for

all aspects of ICT.

Undertaking training outside of normal working hours to fit with firefighter shift

patterns.

To advise on physical and data security of the organisation's ICT equipment,

services and systems including data protection and GDPR.

To maintain the integrity of South Wales Fire & Rescue Service's infrastructure.

ICT Incident Management:
to assist in restoration of normal operations as
quickly as possible with the least possible impact on either the business
continuity or the user and as efficiently as possible with regard to resource and
cost.

Date:
February 2020

ICT Change Management:
to undertake standardised methods and
procedures for efficient and prompt handling of all changes to the ICT
environment.

Undertake effective handling of problem management including appropriate

escalation, mitigation and the management of client expectation.

Undertake knowledge transfer between teams and support desk to provide

efficient and effective support processes in line with ITIL methodology.

To update and maintain of the ICT hardware and software asset inventory.
To maintain the South Wales Fire and Rescue Service Information and

Communications Technology systems in line with organisational and ICT
processes and procedures.

To assist with the correct disposal of redundant equipment within the Waste

Electrical and electronic Directive and Hazardous Waste Regulations.

STANDARD SERVICE REQUIREMENTS

To attend inhouse and external training courses as required.
Any other duties commensurate with the grade and post.
To cooperate fully with any scheme or pilot scheme that shall be introduced

within the department or across the Service.

To implement the principles of the Service's Equal Opportunities and

Diversity Policies and Welsh Language Schemes whilst carrying out the
above duties.

To adhere to Health & Safety Legislation/Relevant Service Policies and

Procedures and to take reasonable care for the health and safety of yourself
and other persons who may be adversely affected by your acts/omissions.

ORGANISATIONAL VALUES
In performing the above role, all employees of the Service are required to observe

and promote the Service's Core Values to be, at all times: