Complaints Handler - Bristol, United Kingdom - Recruit UK

Recruit UK

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Complaints Handler

Industry:
Financial Planning

Location:
Bristol

Salary:
£23,000 - £27,000

Job Reference:7382

Our client is an award-winning technology and investments solutions business. They're rapidly growing and are now looking to expand their Incident and Complaints team.

This exciting opportunity will see you working with clients to raise, log, assess and resolve any incidents or complaints.

They are looking for someone who is empathetic and can communicate well with customers, as well as having analytical skills as you will be performing calculations to support in resolving issues.

You will be working with a great team, who support each other and work together to resolve incidents and complaints.

This role will also offer you the see you working with other departments, giving you ample opportunity for progression, development and growth.

Key responsibilities:

Reviewing all incidents raises, assessing them and carrying out required corrections
Attending weekly meetings to discuss incidents with the wider business and completing weekly MI's
Cross training with the complaints team to assist with high work volume
Support in the development of new policies and procedures
Facilitate and maintain an effective corporate approach
Monitor trends, highlight risk factors and support with annual reports regarding complaint reports

Benefits:

Generous salary up to £27,000
25 days holiday per year + bank holiday and Christmas closure
Monthly socials
Working from home / office hybrid
Private healthcare + life assurance
Income protection and pension with generous employer contribution

- & other fantastic benefits

Skills and experience required:

Fantastic communication skills
Experience using Excel to create basic reports
Strong organisational skills
Experience working in Finance industry ideal

About Recruit UK:

As specialists in financial services recruitment, we bring unique expertise, insight and connections, whether you are looking for a new job or are trying to fill a role.

We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with a firm in Bristol on a Complaints Handler role.

Our commitment to you:

Start every journey with a conversation to find out about you indepth.
Provide honest feedback on where you fit in the jobs market.
Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you.
Take a holistic mindfulness approach career happiness is rarely just about the money.
Cover the whole of the UK with a local touch through our regional teams.
Never pester you.