Case Worker - Lincoln, United Kingdom - Lincolnshire YMCA

Lincolnshire YMCA

Verified Company

Lincoln, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Case Support Worker (Nomad) (Job Share)

Reporting to:
Nomad Centre Manager

Salary:
Grade B2; £23,118 ( Pro rata £11,559)

Hours:
Shift Pattern 2.00pm - 8.00pm (three on, three off rolling

6 hours shifts)

Context:
To work with people in Lincoln who are homeless, rough sleeping and vulnerable, helping them to identify their support and housing needs and assisting them to access appropriate services.

Job purpose:

Leading and coordinating the support for allocated clients.
Assist with all aspects of the project when on shift, including responding to emerging issues from all clients, contributing to their ongoing support and dealing with incidents.
Providing practical and personal support to clients in a way that is approachable, engaging, flexible and caring.
To assess the needs of these clients paying particular attention to their mental health and substance misuse issues.
To design and develop new approaches to working with the client group which, through using analytical and creative thinking, helps to assist the client.
Working together with clients to identify their personal aims and ambitions, and support them to make and carry out plans towards achieving them.
Ensuring the client can identify and access relevant services.
Liaising with other statutory and voluntary agencies to ensure the appropriate support for clients.
Working as part of a team responsible for the day to day management of the day centre & accommodation, and alongside clients, to provide a high quality, positive and safe place to stay.
Undertaking a range of procedural and administrative tasks relating to client work, housing management and health and safety, in line with YMCA Lincolnshires policies and procedures, and in compliance with legal requirements.

Main duties and responsibilities:

1.
Assessment and Case Work

To make contact with the identified client group through both outreach work and direct referrals including selfreferrals.
To undertake joint assessments with other team members and other agencies where appropriate.
Provide highquality support and advice to clients that focuses on their strengths and goals, and is delivered in a way that suits them and within a framework of active engagement and positive person centred planning.
To conduct desktop and formal face to face interviews with clients.
To induct new clients in line with the project's policy
.
To advise clients on information for housing benefits &welfare benefits as appropriate.
To educate the client in the benefits system (JSA, Income Support, Housing Benefit) which maximises the client's access to benefits.
Organise and undertake formal and informal key working activities in a way that effectively encourages engagement, and promotes opportunities for ongoing support for clients.
To work with clients in producing person centred support plans, ensuring that case reviews are carried out and that support plans are implemented and adequate case records are maintained.
To facilitate the provision of advice and assist clients to access appropriate services, supporting them whilst they are waiting for these other services to 'kick in'.
To advocate where appropriate on behalf of clients in respect of housing services, primary healthcare, benefits and other agencies.
To liaise with service providers including primary healthcare, mental health services and Addaction.
To assess factors which could impact on the safety of clients or others, and to develop a management plan with the client and other services delivering relevant support.
To identify and work with a range of agencies to ensure all clients have access to relevant services including both statutory and nonstatutory support and community resources.
To work with enforcement agencies such as the Police and local authority civil enforcement teams and be able to speak to advocate on the benefits of joint working
To accompany clients to visits and other services where appropriate.
To update client database with all relevant information.
To complete onward referrals to identified moveon and support clients to prepare effectively for move on.
To support and encourage clients to undertake housekeeping and cleaning duties as necessary in order to maintain a clean and safe physical environment.
Develop and implement opportunities for individuals and groups of clients to help them build and engage in their community (both within the service and in the wider YMCA Lincolnshire sphere).
Plan and coordinate events and workshops with a focus on engaging those who are hardest to reach in the community
To participate effectively in the service's relationship building with neighbours and stakeholders.
To observe the requirements of the Misuse of Drugs Act 1971, the Mental Health act 1983 and the Children's Act.
To comply with the Data Protection Act 1984, Access to Medical Records Act 1990 an