Customer Service Representative - Bristol, United Kingdom - TEG Europe

TEG Europe

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ticketek is a global leader in ticketing and technology with 40+ years' experience with ticketing major international events and partnering with the world's premier venues.

We put fans and innovation at the heart of everything we do.

An exciting role has become available for a
Customer Services Representative to join the Ticketek UK team based in
Bristol.

Culturally we are ambitious, innovative, commercial, fast paced environment, where our focus is on our people's strengths and talent.

This environment has been key in our success to date - one that is collaborative where our people aspire to exceed.

Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support.

You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.

The Role

As Customer Services Representative, you will:

Print and pack tickets for customers to upcoming events.
Provide service delivery reporting as required.
Be conscious of the customer experience in all that you do.
Collaborate across a broad stakeholder group.
Event day work (including weekend work as required).

The Person

We are looking for someone who:

Communicates with style and professionalism, across all levels of business relationships, both internally and externally.
Demonstrates credibility as you represent the team, the business, and the brand through all your interactions.
Is adaptable, able to mould to an everchanging environment.
Has proven ability to problemsolve, both being able to think of, and implement innovative solutions to everyday problems.
Has welldeveloped time management skills with the ability to deal with conflicting deadlines.
Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.
Can quickly establish rapport and develop client relationships with a variety of stakeholders.
Is a team player. willing to strive to deliver exceptional results.
Has knowledge of using Zendesk (desirable).

Working for TEG & Ticketek UK

Our people enjoy a wealth of benefits including:

Flexible working
Modern, city centre, dogfriendly office
Onsite Fitness Classes
Above statutory annual leave, pension contributions, sick and family leave
Birthday leave
Complimentary tickets
Recognition Awards
Employee Assistance Programme
Social Events

We want to make sure our recruitment processes are accessible and inclusive for all people.

If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.

Please know you must have the right to work in the UK to be considered for this role.

No Agencies at this time, please

Job Types:
Full-time, Permanent

Benefits: