French Speaking Customer Service Advisor - Norton Canes, United Kingdom - ABL Recruitment
Description
Job Title:
French speaking Customer Service Advisor - (Mat Cover)
Salary:
£23-28k dependent on experience
Duration: 12 months FTC
Working Hours:
Mon - Thurs (8.30am - 5pm) & Fridays pm)
Location Staffordshire - this role is 100% office based
SectorInhouse with a well-known manufacturing company with a franchise structure
The role
To provide an effective external and internal communication, relationship and administration support service to export Franchisees and all other customer groups.
Duties
- Handle all orders through the French order portal, and liaise with their hauliers and complete all associated documentation
- Provide order entry support to all export markets,
- Complete invoicing, credit notes, requisitions and month end procedures
- Provide franchisee and customer product feedback to relevant departments where required
- Provide assistance with French travel arrangements
- Maintain regular and open communication with the franchisee network
- Manage company communication to franchisees via a weekly enewsletter and engage with customers on a monthly basis via enewsletter.
- Provide assistance to the translation and internal support function
Requirements:
- Fluent French speaker
- Minimum 3 years' experience in a B2B customer service environment
- Knowledge / experience of using social media channel
- Excellent communication and interpersonal skills
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