Collections Administrator - Brentwood, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Brentwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed are pleased to be supporting a niche financial services business in Central Essex who are currently in need of a
collections administrator to assist the Servicing Department in a variety of administrative tasks, in order to supportthe smooth running of the department.

Salary - up to 25k

Hybrid - 3 days in the office pw

Key responsibilities include but not limited to:

To send correspondence to customers based on initial requests from the front line team.
Liaise with our customers via written correspondence and strive to answer any queries they may have.
Work towards deadlines for responding to customer enquiries and ensure that these are met.
To identify and log any complaints, and escalate as appropriate in line with company complaints handling procedure
Ensuring all relevant administration both external and internal is accurate and completed in a timely manner
To manage daily incoming post, coordinate team calendar and mailbox
To undertake Credit searches
The jobholder will work principally on his/her own initiative, although in close liaison with the Team Leader, planning & organising daily workload, in order to meet all objectives, within specified time scales.
Maintain and develop value adding relationships with both internal and external Servicing teams

Skills required: