Application Support Analyst, Workplace - London, United Kingdom - Arc IT Recruitment

Arc IT Recruitment
Arc IT Recruitment
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Application Support Analyst, Workplace
London
To £35K plus bonus plus benefits**
Workplace, internal communications,

Key Responsibilities:


  • Provide technical support for Workplace across the group globally. As part of the team, investigate, analyse and prioritise incidents and service request
  • Liaise with the IT Service Desk, local IT teams and Workplace's Direct Support team to troubleshoot issues raise
  • Carry out System Admin BAU for joiners, movers and leaver
  • Fulfil profile and access change requests
  • Undertake audits to identify invited users yet to claim accounts; connect with stakeholders and build good relations with local coordinators and IT teams to help drive platform adoption
  • Take ownership of maintaining the admin panel; conduct routine and adhoc system housekeeping duties to ensure consistency of data across Workplace. Working towards the team's mission for cleaner data
  • Support the Workplace Community Manager with the technical set up of new M&A's such as domain verification, Azure AD set up and invitations
  • Regularly monitor inactive groups to archive
  • Develop a good working knowledge of Workplace front and back end
  • Keep up to date with system enhancements and changes

Key Requirements:


  • Experience in a similar support or systems administration role is essential
  • Previous experience using Workplace or other collaboration tools (desirable)
  • Strong communication skills
  • Excellent stakeholder management
  • Good tone of voice and sensitive in delivering difficult feedback
  • Great attention to detail, especially regarding spelling and grammar
  • Agency and/or inhouse experience welcome
  • Reliable team player who can also work independently
  • Selfmotivated and proactive with a good sense of ownership, able to work well under pressure, prioritise tasks and adapt to lastminute requests
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