Intelligent Automation Senior Consultant: - London, United Kingdom - Ciklum

Ciklum
Ciklum
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ciklum Intelligent Automation Senior Consultant:
Specialising in Conversational AI


As a Intelligent Automation Senior Consultant, you will have the opportunity to support clients' business processes and identify opportunities for improvement using a wide array of IA tools and technologies with a focus on Conversational AI.

You will work with a range of client stakeholders to assist them with prioritization activities and business cases.


You will collaborate closely with clients to understand their specific needs and develop IA and Conversational AI solutions to meet their requirements, as well as offering ongoing support to ensure the success of the implemented solution.


You will collaborate proactively with business stakeholders, project managers, and teams to reach a collective understanding of the solution, the impact, and to address the business needs.


Responsibilities

  • You will be visible and participate in diverse types of interviews, meetings, and workshops to define, optimize, and document processes to configure automation solutions.
  • Engage with client stakeholders to identify and develop business cases and translate them into process design documents
  • Work closely with automation developers and business SMEs to ensure that the solution meets all the expected business criteria and steps
  • Developing solutions to meet the needs and goals of each client
  • Offering ongoing support and guidance as needed to ensure the success of the solution
  • Communicating effectively with stakeholders and team members
  • Learn and upskill with new IA technologies such as process mining, low code/workflow, RPA,
OCR, and task mining.

  • Contribute to the Ciklum IA department and take part in growing the Conversational AI Capability

Requirements:


  • Must have experience deploying Conversational AI Virtual Agent (Minimum 2 years' experience)
  • Must have experience with AI and Natural Language Processing technologies (e.g., Dialogflow,
LivePerson, IBM Watson, , Cognigy, Lex, LUIS), preferably 1+ platform.

  • Knowledge of Machine Learning / AI
  • Understanding of Natural Language Processing models, and approaches to training, as well as having the ability to bring insight out of conversation data
  • Experience with agile development methodologies in Software Development Life Cycle management
  • Educated to degree level (or equivalent)
  • Strong interest in emerging technologies and understanding of intelligent automation tools
  • Demonstrate some knowledge of business analysis activities and techniques in gathering, analysing, and validate technical requirements (e.g., API's)
  • Excellent communication and presentation skills, both written and verbal
  • Experience conducting endtoend testing to ensure deployment readiness

What is in it for you
Ciklum offer an opportunity to work on projects with complex solutions where you communicate and work directly with clients. We offer a flexible, fantastic work culture and working environment where collaborative teamwork is what we are all about.

We care about our business and employees and have created our office spaces to ensure they are comfortable and inspire ideas and creativity.


About the company:

Ciklum is a Software Engineering and Solutions Company. Our 3,500+ IT professionals and consultants are in offices and delivery centres in London, Ukraine, Belarus, Poland, and Spain.


At Ciklum you will be given responsibility and support from the outset, collaborating directly with clients to help them achieve their goals.

You will have the opportunity to work with blue chip clients across multiple countries including the UK and US.

We are rapidly expanding across multiple regions and as a member of the UK office you will have the opportunity to get involved on projects across the globe as well as in the setup of offices in new locations.


Job Types:
Full-time, Permanent


Salary:
£55,000.00-£65,000.00 per year


Benefits:


  • Company pension
  • Gym membership
  • Work from home

Ability to commute/relocate:

  • London, EC2A 3EJ: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in London, EC2A 3EJ

Expected start date: 17/04/2023
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