Customer Service Advisor - Eastbourne, United Kingdom - Whiteline Manufacturing Ltd

Whiteline Manufacturing Ltd

Verified Company

Eastbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Service Advisor for Whiteline you will work within a fantastic team who support and help each other every day, whilst also working independently answering queries and solving problems for customers.

This role is to cover maternity leave for up to 12 months.

The service you are delivering truly makes a difference to our customers and because of the range of customers we have, no two days are the same.

It involves day-to-day communication with customers, resolving all issues with the highest level of service.

The person we are looking for:

Excellent communication skills are essential (both written & verbal) and, the ability to work under pressure when dealing with challenging situations.
Excellent time management, ability to multitask.
A professional, courteous manner is required to portray a positive impression.
Patience and a total understanding of the importance of a customer.
Good computer skills are also essential as much of the work is computerbased.
A problem solver who can show their initiative.
Professional and confident telephone manner and the ability to work in a fastpaced environment, this role involves communication with all areas of the business.

Key tasks and responsibilities:

Work within the Customer Services team
Schedule site visits
Answer incoming calls.
Work on a 'ticketing' system
Uploading accurate information onto database
Inform customers of delivery times and respond to queries regarding this.
Take responsibility for SLA's being met.
Liaise with other departments to coordinate satisfactory solutions for the customer.
Liaise with customers, providing updates and ensuring queries are dealt with in a timely fashion until resolution.
Point of contact for all customer product/technical queries

Salary is dependent on relevant experience in Customer Service as well as within the industry.

Hours: 8:30-17:00 Monday to Thursday, 8:30- 16:00 on a Friday

Ability to commute/relocate:

Salary:
£23,000.00-£26,500.00 per year

Schedule: