Strutt & Parker - Head of National Lettings - London, United Kingdom - BNP Paribas

BNP Paribas

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

National Head of Lettings - London & Home Counties

As a member of the Residential Agency Management Executive, this individual will work closely with the Deputy and Head of Residential Agency, and the wider leadership team, in the overall management of the business line.

They will have focus on strategic decision making in order to drive profitability and shape the direction of the business line.

In addition, they will have responsibility for the direct management and results of their business areas.

Business areas for this role include;

London and Regional Lettings offices

Managing the Head of London Lettings

Lettings Property Management

Tenancy Progression

Lettings Compliance

Responsibilities
Day to day management of the National Lettings Business

Deliver Lettings strategy, structure and business plan across the network of offices

Motivating the team and leading new initiatives to maximise performance

Monitoring KPIs and reporting results to the Deputy and Head of Residential Agency & Management Executive

Devising and implementing the growth strategy for the business, including identifying new sites for expansion

Assessing need for performance management where required including conducting Annual Performance Reviews, Performance Improvement Plans, monitoring targets

Ensure Lettings Offices are compliant with current legislation impacting Residential Lettings and all KYC and AML regulations are met

Strategy and Leadership
Define and drive the National Lettings strategy and implement this at a department level

Undertake business planning activities in line with the wider business line and company strategy

Work collaboratively across the wider business, representing National Lettings as a member of the BNPPRE UK Senior Leadership team

Manage strategic and operational projects that focus on driving the success, or improvement, of the business line

Work collaboratively with all support functions, ensuring effective relationships and shared objectives, which allow for the achievement of business line objectives

Client Relationship Management and Service Delivery
Being visible to clients as National Head of Lettings

Oversee the consistent delivery of high quality advice and service to clients and act as an escalation point as required

Explore opportunities for an improved or enhanced service offering, present these to the management executive and take forward to implementation

Hold overall accountability for department compliance with all internal processes / regulations and the management of key risks (including Health & Safety, AML, compulsory training)

Be responsible for the management of data within the department, whilst ensuring it is used effectively and in line with any internal process or regulatory requirements

Wider Business Integration
Ensure National Lettings team is cross selling where possible and that referral opportunities are maximised across both Residential, Rural and Commercial

Have active role in high profile business development opportunities, within and outside of the Residential business line

People
Be responsible for leading the National Lettings team, in collaboration with the Deputy and Head of Residential Agency

Responsible for the delivery and management of all annual people processes at a department level, including, but not limited to; Compensation Review Process (CRP), talent management and succession planning, promotions, performance review and reward

Have effective and regular communication with all local heads of offices, supporting them to drive performance and implement local actions

Collaborate with the HR team to resolve any specific people matters

Ensure regular communication with the whole department and individual teams to promote the sharing of information both from and to business line management

Regularly communicate with and coach local heads of offices to instil a culture of continuous professional development and a focus on the retention of talent

Maintain a strong internal and external network to allow for effective recruitment of talent and development of succession plans

Key Skills
Building Teams and Teamwork - guiding and directing the National Lettings team; establishing and maintaining the team engagement level needed to achieve the group's objective; establishing team goals and terms of engagement

Builds Trust - taking action to build a relationship of trust with individuals; behaves in ways that are consistent with values

Planning - determining objectives and strategies required to deliver results; allocating resources according to priorities; determining how to use resources efficiently to accomplish a task or project

We are proud to offer award-winning benefits to support and reward our employees:

Health & Leisure:
Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discount