Head of Customer Insight - West Midlands (Region), United Kingdom - Harnham
Description
HEAD OF INSIGHTS
£90,000
WEST MIDLANDS (HYBRID)
This role is a highly exciting opportunity for a Head of Insight to take on a role for a highly reputable travel company with exciting data-driven plans going forward
THE COMPANY
The company are renowned throughout Europe as a high-end travel company, specialising in cruise holidays.
Since Covid restrictions were lifted, the travel industry has grown more than ever before, and the company have decided to turn to a data transformationat a time of such fast growth.
THE ROLE
The day to day of the role will typically involve:
- Analysing customer and competitor behaviour
- Ensuring the brand is as marketable and up to standard as possible
- Work alongside the Marketing and CRM teams
- Show expertise in customer segmentation and identify where change is needed
- Work closely with the company's external agencies
SKILLS AND EXPERIENCE
- Strong SQL abilities and experience
- Experience managing and/or mentoring others
- Ideally an ecommerce or travel background
- Hands on role despite being a Head role. Must show enthusiasm to get stuck in
- 5 years' analytics experience and ideally previous 'Head of' roles
- Stakeholder management
BENEFITS
- Exposure to senior stakeholders
- Up to £90,000
- Hybrid working
- Growth opportunities
- Travel discounts
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