Customer Services Coordinator - Bury, United Kingdom - LGC Limited

LGC Limited

Verified Company

Bury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LGC ASSURE comprises of four
LGC businesses, with the common vision of "Science for a Safer World". Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.

Our international Customer Service Team serves client companies in over 180 countries worldwide.

We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service to our customers in Italy.

You will build valuable relationships with your customers and work together in specialized teams to process international customer enquiries, from order entry onto the relevant systems to worldwide shipping.

We look forward to hearing from you

Core Responsibilities

As Customer Services Coordinator, you will:

Deliver supportive advice and excellent service to our customers in Italy
Ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales
Record incoming customer orders accurately with your excellent attention to detail so that errors are reduced and kept to a minimum and follow up orders
Support other defined customer territories when operationally required to do so and work collaboratively with other teams to deliver an excellent customer experience
Learn about LGC Standards products and services and keep uptodate with changes

Preferred Qualifications

Experience working in a customer service environment
Good organisational skills, ability to prioritise and meet deadlines and to proactively drive things forward
Strong communication skills and ability to relate to all levels of the business
Positive attitude and enjoy working both in a team and individually
Fluent in spoken and written Italian and English
Computer literate with excellent keyboard skills

What we offer

Comprehensive training and mentoring for a successful start
Interesting tasks and career opportunities in an innovative, international company
Worklife balance through flexible, familyfriendly working hours and hybrid work models
Open working culture that focuses on integrity, respect, passion and curiosity for futureoriented, creative solutions
Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits
Various offers for employees on the topic of health management as well as online offers for childcare and learning support

Qualifications

Experience working in a customer service environment
Good organisational skills, ability to prioritise and meet deadlines and to proactively drive things forward
Strong communication skills and ability to relate to all levels of the business
Positive attitude and enjoy working both in a team and individually
Fluent in spoken and written Italian and English
Computer literate with excellent keyboard skills