Customer Service Representative - Leeds, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:


  • Communicate with customers via various face to face channels
  • Assist customers with inquiries, orders, and issue resolution
  • Upsell products and services to customers when appropriate
  • Perform data entry tasks accurately and efficiently
  • Analyze customer needs to recommend the best solutions
  • Handle customer complaints and provide appropriate solutions
  • Maintain customer records by updating account information regularly

Skills:


  • Proficient in English; multilingual abilities, are a plus
  • Excellent communication skills to interact effectively with customers
  • Strong phone etiquette and active listening skills
  • Ability to analyze information and solve problems efficiently
  • Bilingual skills are highly desirable for this role

Job Types:
Full-time, Permanent


Pay:
From £25,186.51 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 14/05/2024
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