Disability Energy and Utility Support Team Leader - Leeds, United Kingdom - Scope

Scope
Scope
Verified Company
Leeds, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job details


Job reference
REQ003505


Date posted
23/05/2024


Application closing date
07/06/2024


Location
Scope Leeds Community Hub, 3 Brewery Wharf Leeds - LS10 1NE


Salary
£35,130 a year


Package
Be a disability gamechanger, 27 days holiday per year, Flexible working, Discounts at gyms, restaurants and more


Contractual hours
35


Job category/type
Full time

Disability Energy and Utility Support Team Leader


Job description

  • Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

We are looking for a Team Leader with significant experience in managing or supporting a team with an up-to-date knowledge of any energy sector developments.


Fixed term until the end of March 2026.**
35 hours per week.

  • The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday.
    Location
  • Working at Scope's Leeds office

(3 Brewery Wharf,Dock Street,
Leeds, LS10 1JF)**
and working from home (hybrid)

The role**
Link to full job description**You will:
  • Support the successful delivery of our disability energy and utilities support helplines.
  • Be responsible for managing a team of Advisers, ensuring individuals are performing against targets, whilst regularly reviewing their performance and coaching them to do so.
  • Ensure that the service gives 100% accurate advice and information, to organise, and deliver when required, training and implementing quality control.


For more information about the role's responsibilities, and the skills and experience required please use the link to job description above.


About you

You:

  • Have strong understanding of energy advice and customer support are a must to facilitate support for disabled households struggling with their energy and utility bills. The helplines will help them through their unfair extra costs and additional vulnerability to fuel poverty.
  • Bring drive and enthusiasm to your role and demonstrate that you care passionately about improving the lives of disabled people and their families.
  • Have exceptional organisational and leadership skills, with the ability to coordinate services and motivate a team to deliver KPI's. Demonstrate the ability to manage multiple projects and adapt to changing priorities.
  • Have excellent attention to detail and be able to put together reports on how the service is performing for both internal stakeholders and funders of the services. You will then use resilience and adaptability to continuously improve service delivery.
  • Engage in resource planning process' to ensure that your team members receive regular training and coaching. If you do not already have the qualification, you will be trained to a City & Guilds Level 3 Award in Energy Awareness. You will then work with our content team and partners to create the scripts and content needed to support customers.
  • Have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools.


We ask you demonstrate an appreciation of Scope's values and ambition to end disability inequality and support greater opportunities for disabled people.


Our values are being pioneering, courageous, connected, open and fair


By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.


Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about
our approach to Equality, Diversity and Inclusion on the Scope website.


Scope benefits
We believe hard work deserves reward and recognition.

We offer a wide range of benefits including:

  • 27 days holiday plus Bank Holidays
  • Flexible, hybrid and remote working options
  • Pay progression at 6 months and 2 years
  • Company pension
  • Excellent training and career development
  • Strong colleague networks across disability, race and LGBTQ+
  • Discounted gym membership, cycle to work scheme and much more.
  • Link to full benefits package
    How to apply
  • If you want to become a Disability Gamechanger, we'd love to hear from you. #IND
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