Customer Relations Executive - East Sussex, United Kingdom - Rockpool Recruitment LTD

Rockpool Recruitment LTD

Verified Company

East Sussex, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Relations Executive - £22,000 - £24,000 - East Sussex

Working for a travel industry leader in their field as Customer Relations Executive you will be the main point of contact for key customers supporting them with all aspects of their booking.

You will be part of a friendly, dynamic team working on a hybrid basisand rewarded with a competitive salary in great city centre offices.

Customer Relations Executive - What will I be doing?

You will be responsible for operational account management, taking accountability for issue resolution and sharing insight and analysis on any issues faced by customers, to improve process and performance.
You will be a specialist for your accounts, responsible for our overall adherence to SLA's, listening to feedback and ensuring your customers feel fully supported.
You will have the autonomy to work collaboratively with customers to resolve booking issues, reporting back on any relevant points into the business.
You will regularly meet with customers and listen to their feedback, building up great operational partnerships to support business growth.

Customer Relations Executive - What experience do I need?

Previous experience in the travel industry would be advantageous but not essential
Proven experience of maintaining relationships with key clients.
Excellent customer service skills.
Good organisational and communication skills