IT Support Engineer - London, United Kingdom - ITECCO

ITECCO

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
IT Support Engineer - 2nd Line Support

Location:
London

Salary:
£30,000 - £35,000 + Healthcare, Car Allowance, Paid Certifications

Provide 2nd line technical support to customers, with a focus on excellent customer service
Monitor and maintain the company's IT systems, ensuring that all areas are kept up to date and secure
Respond to customer queries, requests and incidents in a timely and efficient manner
Diagnose and resolve technical issues in a timely and efficient manner
Work closely with other departments, such as the sales team, to ensure customer requirements are met
Ensure that all customer issues are logged and recorded accurately
Maintain an uptodate knowledge of the latest technologies and products

Technical Skills:

Knowledge of Windows Server operating systems, including Windows Server 2008/2012/201
Knowledge of Networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, etc.
Knowledge of Virtualisation technologies, including VMware, Hyper-V, etc.
Knowledge of Microsoft Exchange and Office 36
Knowledge of Backup technologies, including Backup Exec, Veeam, etc.
Knowledge of Firewall technologies, including SonicWALL, Cisco ASA, etc.
Knowledge of Storage technologies, including SAN, NAS, etc.
Knowledge of Enterprise Anti-Virus/Malware solutions
Knowledge of scripting languages and PowerShell

Keywords:

IT Support Engineer, 2nd Line Support, Managed Services Provider, Windows Server, Networking, Virtualisation, Microsoft Exchange, Office 365, Backup, Firewall, Storage, Anti-Virus, Malware, Scripting, PowerShell.