Collection Advisor - Denton, United Kingdom - Search Consultancy
Description
We are looking for a Customer Service Advisor to start IMMEDIATELY for our client in Denton
Monday-Friday stifts between 8am - 6pm NO WEEKENDS
£20,300 (£28,000 OTE)
Denton, Manchester
You will be joining a very customer focused team, you will be predominantly receiving inbound calls from customer to help them arrange payment plans for their outstanding debts.
Customer Service duties:
- Receiving inbound telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner.
- Entering accurate records of customer conversations into the customer database.
- Following processes and guidelines regarding debt collection.
- Achieving personal and team targets in a contact centre environment.
- Accurately entering customer payment details into systems ensuring these are entered correctly first time around.
The ideal Customer Service:
- Previous experience within a fast paced telephone
- You will have a positive telephone manner and assertive negotiation skills.
- Previous knowledge and experience with collections/debt recovery is a bonus but not essential.
- You must also be a great communicator and have confidence when dealing with conflict.
- We are looking for somebody with strong work ethics and enjoys working in a fun environment.
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