Complaints & Enquiries Team Leader - London, United Kingdom - Colbern Limited

Colbern Limited
Colbern Limited
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Complaints and Enquiries Team Leader
Walthamstow
Contract
£21.77 per hour

Our client is looking for an experienced Complaints & Enquiries Team Leader


A leading local authority requires an interim Housing Repairs Complaints & Enquiries Team Leader to lead a new team of two Officers in their Housing Assets team.


If successful, you'd be responsible for establishing this new team and working across the department to deliver new and efficient ways of working which deliver high-quality outcomes for residents, council members and MPs.


A proven ability to investigate and produce high-quality written complaints and enquiry responses to tight deadlines is essential in this role.

The successful applicant will also be able to analyse complaints outcomes to identify key learnings which can then drive service improvements.

Core skills, competencies and experiences

  • Daytoday management/leadership experience in a highvolume customer contact operation
  • Experience of complaints handling/dispute resolution and/or experience of handling highvolume customer correspondence
  • Experience of establishing a new team and implementing new processes
  • Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
  • Experience of implementing effective qualityassurance processes which deliver highquality output
  • Experience of working in a heavily regulated, compliance framework environment
  • An ability to analyse written correspondence to identify key learnings
  • Confidence in making judgements and decisions
  • Housing experience is desirable but not essential
The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.
More jobs from Colbern Limited
See all jobs of Colbern Limited