IT Support Engineer - Surrey, United Kingdom - GreatFind Recruitment

GreatFind Recruitment

Verified Company

Surrey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GreatFind Recruitment is excited to announce an opportunity to join a highly reputable independent school in Surrey as an IT Support Engineer.

Nestled in the idyllic Surrey countryside, this school boasts state-of-the-art facilities and a welcoming, supportivecommunity.

This is a unique opportunity to combine your passion for technology with a love of education and make a real difference in the lives of young people.

_The salary for this role goes up to £27,000 and has some great benefits, including free lunch _

Role Overview

Responsibilities:

Act as the goto person for managing user accounts and group policies using Active Directory
Take charge of resolving password issues for students, staff, parents, and external partners.
Ensure proper setup and configuration of PC/laptop equipment, including installing necessary software and drivers
Troubleshoot and diagnose hardware and software problems, implementing corrective action procedures as needed
Oversee the management of the ID/door access card system
Collaborate with team members to troubleshoot and resolve both complex and routine IT issues
Maintain and secure Windows servers through regular maintenance and security patching
Provide technical support and troubleshoot mobile computing devices and operating systems
Deliver oneonone staff training on technology as needed
Manage firewall policies and web filtering settings to ensure security and privacy
Proactively manage endpoint computer security and conduct routine patching
Routinely reimage computers to optimize performance and keep templates uptodate
Follow industry best practices to ensure the security and privacy of school systems
Test and evaluate new software and hardware
Deliver IT projects as directed by the Head of IT services
Support telephone system and ensure good change management practice and documentation
Troubleshoot and support Wi-Fi network and maintain records/logs of loan equipment, repairs, and maintenance schedules
Support and maintain classroom projectors, screens, and audiovisual equipment
Provide technical support in moving and setting up audiovisual and IT equipment
Work with external technology partners to deliver projects and resolve escalated issues.
Keep IT documentation uptodate.
Manage assigned helpdesk tickets efficiently and communicate with users until resolution is achieved.

Essential Qualifications and Experience:

Experience working in a similar IT support role within a school or educational environment.
Strong Active Directory and group policy knowledge.
Strong Knowledge of school IT systems.
Impeccable written and verbal communication skills.
The ability to relay technical information to nontechnical individuals.

Person Specification:

Highly motivated.
Works well independently and as part of a team.
Technically minded.
Highly efficient.

About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector.

We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We are an equal opportunity provider.