Quality Assurance - Stockport, United Kingdom - Bright Money Group

Bright Money Group
Bright Money Group
Verified Company
Stockport, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Quality Assurance & Compliance Executive

Location:
Stockport

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK.


CarLoans UK are a motor finance broker, who are leading the motor finance industry - by being the top car finance broker in the UK to offer fair, honest advice to all consumers.


Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.

We're an established business located in Stockport with panoramic views of the city - close to all transport links.

Our offices are fun, friendly with a positive atmosphere instilled. We are FCA registered and take pride in delivering the best service to all consumers.

Our founding CEO is a well experienced Sunday Times Fast-Track 100 business entrepreneur.

He's passionate about driving business forward and equipping all staff with the learning and experience they'll need to carve out a successful career within this affluent market.

We're on the lookout for our future leaders, so now is a great time to join


As a Quality Assurance Specialist at Car Loans UK you will be given comprehensive training including in house systems, FCA and compliance training as well as customer service skills.


Responsibilities:


  • Monitoring communication with clients, partners & business executives
  • Auditing the assessments of 1st level supervisors
  • Providing clear & effective feedback, verbally and written
  • Reporting results & trends to key stakeholders
  • Implementing and managing a risk based monitoring framework
  • Communicating recommendations of remedial actions & process changes
  • Delivery of customer focus calibration sessions
  • Maintaining logs of trends and key performance indicators
  • Managing the configuration of call recording system

Experience

  • The ability to work under pressure at times and prioritise workload
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • The ability to understand risk and quality assurance
  • Knowledge of GDPR, FCA, ICO and Identifying vulnerable customers.
  • Great team player who enjoys supporting your colleagues

Benefits:


  • Basic Salary to: £20,000 depending on experience
  • The ability to increase your earnings through regular bonuses
  • The opportunity to continually gain new skills with on the job training
  • 20 days holiday + bank holidays with one additional day accrued for each year you're with us.
  • Pension Scheme
  • Fast track career progression
  • Vibrant working environment
  • Fun & friendly company culture

Extra Company Perks:


  • Free fresh fruit each day
  • Loyalty rewards
  • Additional time off for those most important occasions like weddings, parental leave, parents evening, birthdays.
  • Employee referral program
  • Wellbeing support
  • Free financial advice
More jobs from Bright Money Group
See all jobs of Bright Money Group