Customer Service Officer Housing Benefits and - Brent, United Kingdom - Akton Recruitment Ltd

Akton Recruitment Ltd
Akton Recruitment Ltd
Verified Company
Brent, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Officer (Housing Benefits and Planning)
Brent
£16.09 Per Hour
Job Role
To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.

To efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry andcompliance.

Essential Criteria

Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.

Knowledge of the various self-help channels that support customer service delivery such as websites, online forms, web chat and social media.

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