Senior Programmes Officer - London, United Kingdom - King's College London

King's College London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job id:
Salary: £37,332 - £42,099 inclusive of London Weighting Allowance.

Posted: 06 June 2024.

Closing date: 23 June 2024.

Business unit:
Faculty of Arts & Humanities

Department:
Arts & Humanities Cluster Offices.

Location:
Strand Campus

Category:
Professional & Support Services.

Back to job search

About Us

Faculty of Arts and Humanities:

King's Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. This role will be based in the Arts Cluster.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

About The Role

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.

The role offers an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate and postgraduate programmes.

You will act as the first point of contact for students and academic staff, providing a professional, supportive, responsive and personable service.

The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems.

This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

Key responsibilities

Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly

Supervise programme administration and co-ordinate processes relevant to the area of work, including assessments and module registration, in line with university deadlines and regulations, and Faculty and external requirements

Coordinate the management of day to day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required

Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager.

Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed.

Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required

Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues

Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks

Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required

Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules

About You

Essential criteria

Excellent written and oral communication skills including the ability to draft document and correspondence
Excellent organisation and time management skills.
Excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
Ability to work with a broad range of stakeholders in a professional and assured manner.
Comfortable with adapting to change, driving own professional development
Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
Ability to build positive working relationships with team members, collaborating effectively to get things done.
Methodical, detail orient