Business Change Coordinator - Gourock, United Kingdom - CalMac Ferries Limited

CalMac Ferries Limited

Verified Company

Gourock, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Salary
Manager Grade 2

Contractual hours
37.5

Basis
Full time

Package

A rewarding career
A competitive salary
Excellent training, development, and career progression 37 days annual leave (prorata)
Staff travel pass for yourself, spouse/partner and dependents
An industry leading pension

Date posted
04/06/2024

Job reference

REC

Role Overview
The purpose of this role is to support the delivery of our change portfolio.

With the key aim of driving and embedding lasting behavioural change and upskilling the business in change management and process improvement practices, the role involves providing support to the Change & Improvement team to develop and deliver change and improvement plans and activities that maximise adoption and advocacy, business readiness and employee engagement and minimise resistance to change across a geographically dispersed workforce.

This role offers an exciting opportunity to gain the skills and experience required to grow into a change manager role in the future.

Principal accountabilities
The principal accountabilities of this role is to ensure the effective delivery of business-critical change and improvement initiatives, including but not limited to:

Have a good knowledge and understanding of change management models and methodologies and help develop approaches that makes complex change easy to understand for all stakeholders and keeps them informed throughout.
Support the Change & Improvement team with change delivery activities as required, including any relevant business analysis, communication, engagement, training and business readiness plans and materials.
Support the team in the creation, distribution, and ongoing management of communications materials for any change initiatives, including any projectbased Gangway sites set up.
Support the team in the creation of training materials for any change initiatives, working closely with the L&D team and project SMEs.
Support the team in creating or updating process maps.
Facilitate the creation and organisation of change and improvement events such as webinars, workshops, or training sessions.
Oversee the measurement process for all change activities and maintain a database of results.
Conduct lessons learned activities relating to the effectiveness of change approaches to identify areas for improvement and success stories to celebrate.
Support the ongoing review and improvement of change and improvement tools and approaches.
Manage the Gangway, SharePoint, and CMS content for the Change & Improvement team.
Help create a digital library of change and improvement materials to assist with developing workforce capability.
Support the continued development of a network of change resources across the entire CalMac network, capable of driving and embedding new ways of working.
Support the ongoing review and improvement of change and improvement tools and approaches.

Qualifications, Skills, and Experience

Essential

Previous experience of supporting change initiatives.
Experience of working on projects across a geographically dispersed workforce and solutions for mitigating the engagement challenges this brings.
Experience and understanding of change management frameworks / methodologies and tools for delivering successful change and realising benefits.
A good understanding of how people go through change and the change process.
Able to demonstrate a proven track record of working across all levels of an organisation demonstrating strong stakeholder engagement.
Excellent communication skills, both written and oral.
Strong facilitation and presentation skills.
Advanced Microsoft / digital communication skills.
Proven ability to deliver tasks to time, budget, and quality criteria.

Desirable

APMG Change Management certification or equivalent OR Communications or HR qualification.
Experience of using collaboration software or developing collaboration platforms.
Knowledge of project and programme management disciplines.

Personal Attributes

Excellent listening skills and the ability to unlock underlying themes and issues in order to create meaningful communications for different stakeholders.
The ability to develop effective relationships and work collaboratively at all levels across the network.
Flexibility and adaptability; able to work in ambiguous situations and with the resilience to maintain momentum in the face of challenges and setbacks.
The ability to empathise with, inspire and motivate others with compelling cases for change.
Must be a team player and able to work collaboratively with and through others.
Integrity and respect in how they approach their work and their communications.
Strong work ethic and eagerness to develop solutions to problems.
Embodies and demonstrates the Company values.