Administrator - Colchester, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Colchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Ambrose Avenue Practice in Colchester are seeking a administrator to work across their two sites, Ambrose Avenue and Tollgate and cover duties for the repeat prescription desk and the administration team on a full time basis.

You will be the focal point of communication between the GPs, pharmacists, and other clinicians, as well as the receptionist, practice manager, patients and local chemists, and other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The main responsibilities of the role include:

liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations, or investigations.

- ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
- ensure that patient queries on medication are highlighted to the relevant GP.
- respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or medicines management teams in a courteous, timely and efficient manner and make precise records of the communications.
- provide an effective administration service as part of the practice team to ensure the smooth and uninterrupted service of prescription support to clinicians.
- run analysis reports and gather data from various sources to safely manage repeat prescriptions, coordinate medication reviews/changes and continuous improvement.
- liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

Experienced administrators, with excellent IT and typing skills;
Adaptable and friendly, with strong administration, time management and organisational skills;
Excellent communicators able to work in a confidential and discreet manner;
Able to "think on their feet" in a busy working environment;
Able to multitask, work hard and maintain a high level of attention to detail, when under pressure;
Able to work as part of a multidisciplinary team, as well as comfortable working independently.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

We are a friendly and welcoming GP Practice with 16,000 patients across two sites. We use SystmOne clinical system and we are committed to training and developing both clinical and non-clinical teams.

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