Restaurant/bar Team Member - Gretna, United Kingdom - Gretna Green Ltd

Gretna Green Ltd

Verified Company

Gretna, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Gretna Green Ltd

Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages.

Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

We are currently looking for full-time or part-time Restaurant / Bar team members to provide an efficient and friendly front of house service to customers in the restaurant and bar areas, promoting Gretna Green's core values and ensuring the delivery of a high-quality service.

Main Responsibilities

To greet and serve customers efficiently and politely in an engaging manner
To take customers' orders and have a sound knowledge of the menu choices
To have sound knowledge of allergens and range of dietary requirements
Greet guests nicely, take their drink orders and help them feel welcome at the bar
To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
To set up tables and function rooms in a timely and efficient manner
To clear and clean tables according to the guidelines
To receive payment from customers using the Till and Streamline for debit and credit cards
Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
To comply with all company policies, procedures and legislation

Required Skills include:

Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
Ability to deliver consistent high level customer service especially under pressure
Outstanding customer care skills
Ability to work under pressure
Attention to detail
Excellent communication skills
Work well individually as well as in a team
Commercial awareness and drive for increasing sales through upselling food and beverage items
Driving licence would be advantageous

Job Types:
Full-time, Permanent

Ability to Relocate: