Apprentice Customer Care - Leeds, United Kingdom - BORIS Software Limited

BORIS Software Limited
BORIS Software Limited
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Apprentice Customer Care Representative


About Boris Software


Boris Software is a leading technology solutions provider, specialising in delivering innovative software projects across various domains in the construction industry.

With a strong commitment to customer satisfaction and technological excellence, we are looking for an apprentice Customer Care Representation to join our dynamic team.


We're on the lookout for a dynamic and driven individual to join our team as an Apprentice Customer Care Representative.

This role is perfect for someone who is eager to learn and grow within our company while delivering exceptional customer service to our clients.


Responsibilities:


  • Provide assistance and reach out to customers regarding concerns, queries, and general support questions.
  • Address customer complaints and issues with empathy and a problemsolving approach.
  • Collaborate with other departments to ensure customer needs are met efficiently.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Continuously strive to enhance customer satisfaction and retention rates.

Requirements:


  • GCSEs (or equivalent) in English and Maths grade 4 (C) or above
  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and the ability to work effectively in a team.
  • Basic computer skills and familiarity with CRM software preferred.
  • Customerfocused attitude with a desire to provide outstanding service.
  • Willingness to learn and adapt

Benefits:


  • Onthejob training and mentorship.
  • Competitive salary and benefits package.
  • Opportunities for career advancement within the company.
  • Supportive and inclusive work culture.
  • Gain valuable experience in customer service and relationship management.
  • Level 2 Customer Service Practitioner Apprentice qualification after completion of course.

How to Apply:


Salary:
From £18,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:

Customer Service: 1 year (preferred)


Work Location:
In person


Reference ID:
Junior Marketing Executive
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