Operations Assistant - Chelmsford, United Kingdom - The Country Trust

Description

Business Operations Administrator

Location:
Central Office in Chelmsford with the possibility of hybrid working


Status:
Employed


Hours:
hours


Annual leave: 25 days annual leave plus Bank Holidays (FTE)


Pay:

£19,838 - £23,500 FTE (depending on experience)

Are you organised, practical, flexible and want to work in an administration role? We are looking for someone who knows the importance of providing effective back-office support and understands that no job is too small.

Ideally you will have some administrative experience, and the ability to build relationships, using your communications skills to understand the tasks that need to be undertaken.

We are looking for someone who thrives on working with people with differing experiences to build a common language of inclusivity and support.

What might you be doing?

The role would include:

• Office administration: answering telephone enquiries, post, photocopying, shredding, and purchasing.
• Diary management: booking meetings, venues, accommodation, and travel.
• Programme administration: residentials administration, monitoring shared inboxes.
• Feedback form data entry and support.
• Database: data entry/integrity and reporting.
• Database/Microsoft 365 support for team members.
• Training administration.
• Organising events: Annual conference and live webinars.
• Updating and maintaining online and offline records.

Essentials
We will shortlist against the following experience, attributes, and skills that we know you will need to thrive in the role:

• Located within easy reach of our office in Chelmsford.
• If hybrid working is agreed, broadband access of sufficient quality for cloudbased working and video calls.

Experience

• Administrative experience, where you have been required to turn your hand to a wide range of tasks.
• Experience of working in an organisation with a geographically displaced workforce.

Skills

• A willingness to embrace all aspects of the role, understanding that no task is too small. A people person, able to build good relationships face to face or at a distance.
• Strong organisational skills, ability to prioritise your own workload, working across different areas.
• Excellent communication both written and oral.
• Strong IT skills, familiar with MS 365, including Excel and Word and ideally CRM databases.
• A willingness to train team members on MS 365 and new IT functionality.
• Ability to record data accurately, accessibly, and legally, keeping systems up to date at all times.
• Committed to safeguarding and equality, diversity, and inclusion.
• An understanding of data protection.

Attributes

• Positive, practical, and flexible.
• A great team player, naturally collaborative.
• Ability and enthusiasm to want to support others.
• Selfmotivated.
• A willingness to learn, always striving for excellence.
• Trustworthiness and discretion when handling sensitive information.

Why work for the Country Trust?

For over 40 years we have been working with farmers to bring the countryside alive for children least able to access it.

Over 56,000 children took part in our programmes last year.

We are in an exciting period of growth and possibility.

You'll be joining as we enter year 2 of our ambitious new 5 Year Plan, and you'll be a key part of the infrastructure plans that underpin our ability to achieve our ambitions.

This role will mainly work out of our Chelmsford office, hybrid working may also be a possibility.

You will be liaising with our team across the country daily, and we will make sure you are able to get out to see our programmes in action.

Is this the role for you?
We want our team to better reflect the amazing diversity of the children and communities we work with.

We are excited about the connections, creativity, and inspiration that this will bring and most of all we are committed to finding the right people for the job.

Above we have outlined the skills and attributes we believe are important for this role.


Everything else you may need to know:

Business Operations Administrator

• Hours: hours per week (FT at The Country Trust is 35 hours)
• Remuneration: £19,838 £23,500 depending on experience.

Annual Leave: 25 days, plus 8 bank holidays

• Benefits: Pension contribution of 3% (5% employee contribution). Free parking (if based at central office).
• Additional requirements: Driving licence and access to a car (desirable)

If you are homebased, you will require a computer with an up-to-date operating system (compatible with Windows 10 and Microsoft 365), and internet access of sufficient quality (Business ideally), and personal IT proficiency (including a working knowledge of Microsoft 365, Word, Excel, Outlook) that ensures you can function as part of The Country Trust team.

In normal times, travel to meetings around the UK is an occasional requirement of the role and may entail early starts, late fi