Client Operations Executive - Manchester, United Kingdom - BPP Education Group

BPP Education Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Reference :006536

Publication end date :13/12/2023

Close Date:

13/12/2023

Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile:

Customer Experience - Customer Experience

Title:

Client Operations Executive

Contract Type:

Permanent

Job Purpose:

Job Purpose

The Client Operations Executive plays a crucial role in both the set up and administration of all B2B related process.

Collaborating closely with various stakeholders across the organisation, you will be instrumental in guaranteeing the accurate setup of programmes and the timely execution of all administrative and communication tasks.

The Client Operations Executive contributes to the seamless delivery of PD's B2B programmes and the overall success of our division and organisation.

You'll be joining a fantastic team that thrives on collaboration and celebrates success together.

With a positive and supportive work environment, you'll have all the resources and training you need to excel in your role.

If you love the buzz of a fast-paced environment, this role is tailor-made for you

What you'll be doing

Joining the team in Programme Administration, your role would involve overseeing bookings, client contracts, ensuring compliance with agreed terms while meticulously executing B2B processes within set procedures and timelines.

Collaboration is key as you'll work closely with online teams to configure content and meet client requirements, keeping calendars and reminders updated to tailor our services to each client's specific needs.

Communication lies at the heart of this role. You'll be the voice responding to client inquiries, providing essential support. Coordinating joining instructions, certificates, invoices and reports, ensuring seamless client service.

Building and nurturing relationships is crucial - maintaining strong ties with clients through consistent engagement and support, while collaborating internally with various stakeholders across teams to ensure smooth operations and client satisfaction.

Key Responsibilities:

Please see job description attached

Department:

Professional Development - PD Operations

Vacancy location:

Location:

UK, North West, Manchester St James's

What we're looking for

Selfmotivated and approaches problemsolving proactively and creatively.
Strong organisational and time management skills and takes ownership of workload.
Maintains a consistently high level of accuracy and exceptional attention to detail.
Communicates clearly and professionally, both verbally and in writing.
Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 36
Works effectively within a team and embraces collaboration.
Can establish and cultivate robust relationships with essential stakeholders.
Works independently with mínimal daily supervision.
Adopts an agile mindset and readily adapts to lastminute changes. Skills, experience & qualifications required
Prior experience in an educational environment.
Exhibits a sound understanding of BPP's product offerings.
Experience in an operational environment.