System Administrator - Ipswich, United Kingdom - European Electronique

Description

opean Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure.

Our innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which we build.

European Electronique specialises in designing and implementing solutions for public sector institutions including, Education, Healthcare and Local Government delivering key public services.

• To work as part of the EE Managed Services team who are together accountable to deliver an effective ICT Managed Service.
• To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the School.
• To work with the EE Managed Service team to overcome any regular or recurring issues.
• Reporting relevant data and information to the Service Delivery Manager where required.
• To be responsible for the development and execution of the ICT systems / service work plans, individual work plans for team members.
• To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
• To be responsible for helping with the IT budget creation and management, ensuring internal procurement process is followed for all purchases.
• Analyse feedback from staff through surveys and meetings to continually improve the service being delivered.
• To provide an effective communications interface between the School and the various groups within EE.
• Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
• To support the Service Delivery Manager in the development and execution of the school ICT strategy.
• To implement all actions, recommendations and remedial work as a result of internal or external ICT audits.

• To ensure that the School's computer systems are available to support learning, teaching and administration, unless otherwise agreed through planned maintenance periods, in line with the Service Level Agreement (SLA).
• Ensure that essential maintenance is accurately planned in advance and any disruption to availability scheduled in agreement with the School.
• Create a regular maintenance schedule that considers the requirements of all systems, coordinating with the school calendar to manage updates and downtime.
• To ensure the accurate configuration of the network monitoring tool to monitor all critical services and, where possible, configuring selfhealing tasks to resolve issues before they impact on availability.
• Ensure that accurate procedures for backup, archive, recovery and general system maintenance are in place, including testing backups and reporting status to the Company and School.
• Ensure compliance with statutory policies such as the EFA Financial Handbook and Keeping Children Safe in Education

• Ensure that all tickets are processed accurately and managed through to completion within the allotted SLA.
• Ensure that all tickets are prioritised based on their impact on learning and teaching.
• Work with the Service Delivery Manager to identify any SLA failures and implement processes to prevent future reoccurrence.
• Accountable and responsible for delivering daytoday IT support to all users, and addressing any ongoing or recurring issues affecting service.

• Ensure the agreed documentation is complete, accurate and maintained for all systems and made available to the School and EE.
• Ensure a complete and accurate asset inventory is maintained for all IT hardware and software, including licence details.
• Implement and manage a Configuration Management Database to assist with change requests, minimising disruption to the service.
• Ensure all changes to the IT systems are accurately planned and costed before presenting to the Change Advisory Board for approval.
• Work with third parties as required for new installations, upgrades or escalations.
• To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully uptodate with the status of each ongoing incident and problem.

• To act as a key point of contact for staff to discuss IT related curriculum changes and developments in IT that can benefit learning.
• To assist in managing the booking system for resources such as laptop trollies, reassigning resources as required to minimise movement of equipment around the building.

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