Benefits and Housing Needs Officer - Hackney, United Kingdom - chase recruitment group ltd
Description
PURPOSE OF THE JOB:
PURPOSE OF THE JOB:
- To deliver an efficient, high quality and customerfocussed service for a diverse client group including high numbers of vulnerable and disadvantaged households.
- To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work.
- To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties.
- To identify holistic and cost effective solutions through casework and joint working with other services, stakeholders, partners and agencies.
- To assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility and relocation, with pan
- London and regional partners where necessary.
- To work cooperatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough.
- To offer support and advice to customers and signpost to partners.
Knowledge, Skills and Experience:
- Extensive knowledge and substantial experience of at least one of the following disciplines:
- Homeless assessments and reviews; o Homeless prevention and housing advice;
- Temporary Accommodation management, maintenance, income collection and financial monitoring and payments;
- Housing Supply and procurement; o Lettings, Allocations and the Housing Register; o Housing Benefit and Council Tax Reduction schemes; o Discretionary payments and Local Welfare Support;
- Good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
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