Event Coordinator - London, United Kingdom - Convene
Description
To provide a professional registration and welcome service throughout the day and act as client liaison for all trainers and delegates.
To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service, whilst providing general administrative support to the venue team.
What You'll Do:
Client Services
- To provide a helpful morning registration service, welcoming and registering clients, trainers and delegates.
- To give an introduction of the building to all trainers, distribute evaluation forms and direct/escort them to their rooms.
- To have a strong visible presence throughout the venue and assist clients with any general requests such as photocopying, faxing, ordering taxis and any other reasonable requests
- To handle customer complaints
- To communicate customer comments and compliments to the venue team
- To ensure reception is kept tidy throughout the day, including updating marketing materials, making sure they are displayed correctly and to company standard.
- To build relationships with trainers and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.
Event and Office Administration
- To follow up with clients to gain information for forthcoming bookings
- To correctly produce the weekly operational rota on time
- To attend and lead the weekly rota meetings in preparation for the following week and review feedback received
- To lead daily rota/operations meetings to discuss final preparations for the current/following day
- To ensure that all information is communicated concisely to the catering and facilities teams
- To ensure all changes to events are recorded fro invoicing purposes.
- To answer the phone, sort out the post, take and deliver messages to staff and clients and order stationary.
- To compile delegate lists, prepare room and notice board signs, collect and distribute evaluation forms
- Input evaluation form info into inhouse database
- Check and update venue information as required
Sales
- To assist with availability enquires and chasing of provisionally held bookings
- To follow up new enquiries ensuring brochures have been sent out and have been received by clients as requested
- To assist with the preparation of sales invoices
- To ensure crossselling of other venues and services takes place at every opportunity.
What We Look For:
Administration Management:
- System Knowledge (EBMS) to ensure correct management of clients requirements and invoicing
Client management:
- Delivering excellent client relations to ensure client satisfaction
Operational knowledge:
- To have a thorough understanding of room set ups and venue logistics
Team work:
- Build and maintain excellent team relationships to deliver the best service
Who We Are:
We're Here For You:
You'll Receive:
- Internal and external training & development
- 25 days annual leave plus bank holidays, and company sick pay
- Subsidised fitness membership
- Interestfree loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Employee wellbeing support and personal advice programme
- Subsidised eye care
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
LI-DK1
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