Technical Support - Birmingham, United Kingdom - SCC

SCC

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Role
:
Technical Support - Infrastructure

Location
:
Birmingham (Hybrid working)

Contract Type
:
Permanent

Salary Package
:
£30,000 - £45,000 (DOE), plus Car/Allowance & Benefits

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working in line with role requirements
Career development and lifelong learning opportunities
Opportunity to join Europe's largest privatelyowned IT Company

The role is for someone who has a high level of experience and with an aspiration to move into a technical Specialist role in the future.

You will get great exposure to infrastructure technologies, help shape the future capabilities of infrastructure and will get excellent career prospects.

Key Responsibilities

Supporting the DCS Infrastructure engineering team in the advanced troubleshooting of customer's environments
Providing Technical guidance for the infrastructure team
Managing incidents and problems appropriately within agreed service levels
Perform Technical root cause analysis on reoccurring incidents
Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer
Ensure technical documentation is completed and updated to professional standards
Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
Log calls with third party vendors (MS, VMware, Citrix) and manage when necessary
Ensure correct configuration of all Virtualisation components and supported technologies, including, but not limited, to, VMware, Hyper V, Citrix, Exchange all versions
Contribute to delivering technical excellence across the DCS Infrastructure team
Identify, Contribute and work towards the technical and service goals defined by DCS management
Required to participate in an oncall technical escalation process outside of UK Business hours

Key skills & experience:

This is a "hands-on" technical position that requires senior level knowledge on Infrastructure and Messaging technologies.

Strong background with core network, computer and storage technologies in largescale deployments
Experience providing support to enterprise level clients
Detailed technical knowledge of Exchange, MS Directory Services and storage technologies backed with practical experience in a corporate environment preferably serving customers
Appropriate certifications in core technology platforms (Exchange, Windows, VMware)
Ability to troubleshoot complex, technical, multisite and multidisciplinary problems and incidents
Ability to work under pressure and to tight deadlines
Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec Enterprise Vault, Mimecast, Websense, BES)
Extensive technical experience with Microsoft Windows server operating systems
Excellent and demonstrable communication skills, both written and oral with strong presentation skills
Ability to use the Service Desk tool to manage incidents/changes/problems tickets
Ability to manage conflict/challenges within a working environment

About Us:

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.