Customer Support Team Leader - Newcastle-under-Lyme, United Kingdom - Acacium Group

Acacium Group

Verified Company

Newcastle-under-Lyme, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Team Leader

Bank Partners (Part of the Acacium Group)

Newcastle-Under-Lyme, ST5 9QD**
£28,000 per annum
**Monday to Friday

37.5 hours per week**
Shift Pattern: 8am 4pm / 9am 5pm / 10am 6pm on a rota basis

£28,000 per annum

Unlock your potential:

Due to office relocation we are now looking for a Customer Support Team Leader. Join our dynamic team as we seek a proactive and dedicated individual to lead our Customer Support Partner team.

As the Team Manager, you will play a pivotal role in ensuring seamless query resolution for our in-life Bank Partners' workers.

Your focus on placing customer experience at the forefront will drive our team to deliver efficient and supportive responses to all inquiries.

Collaborating closely with the Customer Support Manager, you'll work towards enhancing support processes and tackling root causes of queries.

Bank Partners (part of Acacium Group) are an established, reputable multi-award-winning business who provide high-quality, independent staffing and services to some of the largest trusts in the NHS.

We work in partnership with each of our trusts to ensure we support staff shortages across the wards, seamlessly and efficiently.

Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.

Every day you will

Oversee the Customer Support Team whilst inspiring and motivating team members to achieve great things
Drive achievement on call targets on calls answered, waiting time, abandonment rate and produce reports on this data to improve performance and support coaching.
Drive a very high standard of customer service within the team.
Work closely with the Business Support Manager to handle all queries on payroll input from existing customers.
Ensuring that priorities across all clients are met and that the team's set up is appropriate to the incoming volumes and nature of calls.

What's in it for you?

Dedication to developing you and your career

- we can give you the tools and guidance you need to be successful in your career

Opportunities to enhance your experience and skillset by moving across the global organisation
Workplace pension scheme
Gym Flex discounted gym memberships, UKwide
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants, and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance

Join us and make a difference

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must ideally have

Experience leading a team
A proven track record of monitoring KPIs for effective performance.
Excellent communication skills, both written and verbal with both internal and external stakeholders
A positive cando attitude and high attention to detail and an ability to work in a fast paced environment
Strong IT skills and experience of working with Excel, Outlook & PowerPoint

**_

Our Inclusion Commitment:
_**- We are passionately committed to being a truly inclusive and diverse company

INTSNR2022