Introducer Support Adviser - Sevenoaks, United Kingdom - Blue Motor Finance Ltd

Blue Motor Finance Ltd

Verified Company

Sevenoaks, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job purpose

Dimensions

The key aspects of the role:

Respond to inbound and outbound telephone enquiries in a professional and respectable manner
Maintain customer account records by recording / updating and deleting information as required
Process and respond to all inbound and outbound correspondence
Ensure company policies are adhered to and followed
Always maintaining electronic and paper filing
Identify and assess clients needs to achieve customer satisfaction and one call resolution where possible
Record any dissatisfaction / satisfaction information in line with the company procedures
Build sustainable relationships with all other internal departments and field staff
React to any procedure changes positively and proactively
Contribute towards the team by working together to achieve the SLA requirements
Communicate with Dealerships / Area Sales Managers
To keep up to date with the companys products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others health and safety at all times
Accurately recording and updating customers loan proposals
To complete all ad hoc admin tasks as distributed by the Senior / Team Leader / Head of Department

Knowledge, skills and experience required

Qualifications

Good educational background with proficiency demonstrable in Maths and English
12 years previous financial services experience preferably in a consumer finance environment

Experience

Experience of working in a team in an office environment
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies, and procedures
Excellent verbal and written communication skills

Interpersonal

Additional information

Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Able to reliably commute to office
Rota shift work based on 88 weekdays and 96 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)