Patient Access Officer Admissions - London, United Kingdom - Cleveland Clinic London

Cleveland Clinic London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._

We believe that every life deserves world class healthcare._

Job Summary

Salary:
£26,000

Hours:
Shifts between the hours of 6:30am - 6pm Monday to Friday and 6:30am - 2:30pm Saturdays (37.5 hours per week)

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract:
Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit an Admissions Patient Access Officer to join our Patient Access Team.

This role, supported by the Registration/Admissions Supervisor, is a dynamic patient-facing role committed to delivering a warm welcome to all day cases and inpatients on their arrival at Cleveland Clinic London.

You will contribute to the delivery of an exceptional patient experience, ensuring all day cases and inpatients are fully registered on arrival.

A varied and multi-faceted role, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments.

You will be an excellent communicator and adaptable team player who enjoys

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.

Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.

What will your duties include?- Meet and greet all day cases, inpatients and visitors to Cleveland Clinic London- Ensure any outstanding patient demographic and financial information is complete at the point of arrival- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place- Collect payments as required utilising Cleveland Clinic London's integrated payment systems- Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained- Collect payments as required utilising Cleveland Clinic London's integrated payment systems- Provide cost estimates to self-pay patients- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information

What we need from you?- Healthcare experience essential- Must be be able to read, write and speak English fluently- Ability to communicate effectively on all levels, and with a variety of different stakeholders both face to face and via telephone- Experience of patient bookings via hospital computer software preferred- Computer proficiency in Microsoft Office, Excel, Word etc- Outstanding customer service, communication, confidentiality and interpersonal skills

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation.

This means we can offer tailored support and development for caregivers, alongside benefits such as:

25 days annual leave (plus bank holidays).
Auto-Enrolment of 5% pension
Cleveland Clinic contributes 10% through Salary Exchange.
Life Assurance, Private Medical & Dental Insurance and Eye Care contributions.
Discounted gym facilities.
24/7 Holistic Employee Assistance Programme.

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.

We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.

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Disclosure and Barring Service (DBS) Check

"Let's deliver World Class care together"

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity._