Gp Receptionist - London, United Kingdom - Waltham Forest Federated GP Network

Waltham Forest Federated GP Network

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list.

Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes:

always Maintaining a thorough and up-to-date knowledge of all practice procedures Opening up/closing and locking up of practice premises and maintaining security in accordance with practice protocols and equipment Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two-way communication Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two-way communication Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers Always Adhering to the information governance requirements of the NHS Providing administrative/clerical assistance as required to include, the use of email, the internet, word/data processing, filing, photocopying, and scanning.

Keeping all areas tidy and clear of any unnecessary or out-of-date items in the reception area, patients' seating area, and entrances to the practice, together with noticeboards and leaflet dispensers.