Patient Transport Support Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will be part of a small administrative team dealing with the daily booking and organisation of the Trust's patient transport requirement and data management of the electronic booking system, acting as a point of contact for hospital departments, ambulance providers and sometimes patients.

The role offers rewarding opportunities to make a noticeable difference during critical stages of our patients' care pathways, improve patient experience and integrate with a wide variety of departments to help facilitate optimal patient flow.

Communication

Communication of routine, and sometimes sensitive, transport booking information using persuasive and negotiating skills, to internal and external stakeholders, including UHBW staff, patients and ambulance service staff

Telephone contact with patients, and internal and external colleagues; some level of telephone contact with stakeholders will require a level of sensitive handling and emotional effort.

Patient Care:

Responsibility for ensuring that the arranged patient transport provision is of an appropriate level of care for each patient.

Organisation and Planning:

Planning and organisation of straightforward ongoing activities to maintain the efficient and effective booking of patient transport.

Resolution of operational and data problems encountered by users; solving problems and making judgements, some of which require prior analysis.

Working closely with other members of the team and external teams to plan journeys effectively within the available resources.

Service Development and Research:

Provide feedback to managers where necessary, to inform changes in local processes.

Finance and Resources:

Follow local protocols to allocate journeys to the appropriate resource, including both commissioned and non-commissioned services.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.