Call Centre Agent - Sheffield, United Kingdom - Fraterno Ltd
Description
Full Job Description
Fraterno are working with our new client who have an ambitious growth plans. Our Client are based in Sheffield City Centre employing over 450 people in Debt recovery throughout the UK.
You will be working with some of the largest retail and commercial businesses helping to recover overdue debts and arrange payment solutions.
Working shifts between 8am to 8pm- Monday to Friday
You can expect a basic salary of up to* £22,000* (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of
£25,000 + per year
The Role:
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment achieving personal and team targets
- Accurately entering customer payment details into our systems ensuring these are entered correctly first time around
Requirements For The Role:
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills both writing/data entry and over the telephone
- Being comfortable working to targets earning more money based on your achievements
- Strong IT skills we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers on occasions these can be difficult conversations
- Problem solving abilities able to ask the right questions to get the information you need
Other information:
This a full-time permanent role working 37.5 hours, Work will be split between home and office based in Sheffield (S3 postcode area)
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
Job Types:
Full-time, Permanent
Salary:
£20,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Have you ever been found guilty by a court of any offence ?
Job Types:
Full-time, Permanent
Salary:
£20,000.00-£24,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- Onsite parking
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
Hybrid remote in Sheffield
Reference ID:
FratCallSheff
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