Service Desk 24/7 - Derby, United Kingdom - Node4

Node4

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business -
our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

Here at Node4 we have an excellent opportunity for a Service Desk Analyst to join our 24/7 team at our Derby HQ working on a 4 on 4 off shift pattern.

As first point of contact for our thriving range of products and customers, our service desk team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible, whilst maintaining an exceptional level of customer service.

What will you bring?

Excellent communication skills, both written and verbal
Confidence to work and communicate across a variety of audiences in a professional manner
Excellent time management skills and an ability to prioritize and multitask
Attention to detail and getting it right first time
Experience of working in a Service Desk / ISP environment
Experience of MS O36
Being able to work as part of a team
Pro-Active and be willing to learn
Analytical and customer focused approach
Ability to work proactively and to tight deadlines
Working within and achieving in a performance driven environment
Working in a Customer Focused environment
Working experience in a Technical environment
Working with and in an ITIL based environment

What can we offer you?

Hybrid Working
Modern facilities with open and welcoming breakout areas
Company Social events
A diverse workforce
Employee investment with Node4 training Academy
Company Paid Health Cash Plan
25 days holidays plus your birthday off
Holiday buy back scheme
Pension Scheme
Life Assurance
Family savings and shopping discounts
Electric vehicles salary sacrifice
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join us?
We are the people.

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group.

We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Type:

Permanent - Full Time

Location:

Derby

Job Function:

Service Desk