Head of HR - Sheffield, United Kingdom - FirstGroup

FirstGroup

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly-launched Lumo).

We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

We are continually seeking ways in which to improve the experience for our customers.

Our newly formed Customer Contact Centre uses industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

What is the role?

This is a 'hands on' role which will require you to take full responsibility for each stage of the employee lifecycle in a demanding and fast-paced environment.

Whilst you will work closely with the senior management team to shape and influence future strategy, you will also need to be heavily involved in day to day activities such as recruitment, overseeing payroll and advising line managers on HR issues.

In order to succeed in this role, you will have significant operational HR experience ideally gained in a contact centre environment.

You will have excellent attention to detail, and the ability to organise your work and that of your team to meet operational requirements.

You must have the confidence to work independently, and the ability to communicate and build relationships with individuals at all levels of the organisation.

Experience of managing and developing a team and dealing with the full range of employee relations issues are also essential.

What are the key responsibilities?

Support the Senior management team with transformation and change projects
Support and oversee the management of both short and longterm absence, including occupational health referrals and recommendations for resolution.
Support managers with the full range of employee relations issues including disciplinary cases (up to and including dismissal), grievances, flexible working requests and longterm absence.
Oversee the monthly payroll process to ensure that all employees are correctly paid
Manage the recruitment and onboarding process to ensure that the contact centre is always adequately staffed; liaise with recruitment agencies and the internal resourcing team as appropriate
Ensure that all HR records are accurately maintained in respect of joiners, leavers and any contractual changes and that supporting correspondence is issued in a timely manner.
Develop and maintain all HR information so that it is userfriendly and accessible, including the HR intranet site, policies, procedures, letter templates and contractual documentation.
Oversee the performance review cycle including probationary reviews and the annual appraisal process. Provide support and training to managers and implement any training/ development requests.
Provide regular reports and analysis for the senior management team
Support a culture of safety in conjunction with the Finance Manager

What are we looking for?

Experience of working as a HR Manager, CIPD qualified or equivalent and managing a small team
Strong knowledge of UK employment law and ACAS best practices
Ability to influence and persuade
Strong attention to detail
Excellent organisation skills and ability to prioritise own work
Excellent written and verbal communication skills
Experience of building internal relationships

Microsoft Technologies

Office 365, Teams etc

What is in it for you?

A Travel Pass which entitles you to free travel on the FirstGroup Bus.
Discounted travel for you and your family on our trains (Avanti West Coast, Great Western Railway, Hull Trains, Lumo and Southwestern Railway)_after 6 months of service_
25 days holiday (plus Public Holidays)
Contributory pension scheme
Discounted Gym Membership to help you stay fit for less
Discounts at over 100 retailers, including wellknown highstreet shops, cinema tickets, flights, and holiday bookings through our inhouse rewards package.
Discounts on selected local retailers & brands
Engaging and vibrant environment

First Customer Contact aims to attract high calibre applicants by ensuring that recruitment and selection processes are effective, systematic and fair, and promote equality of opportunity regardless of any protected characteristic as defined by the Equality Act 2010, membership of any trade union, or social class or background.

Ref:023367

Company:
First Customer Contact Ltd

Website Skillset:
All Other Roles

Contract Type:
Permanent - Full Time

Contracted Hours:37.50

**Location