IT Technical Specialist - Coventry, United Kingdom - Key Forensic Services

Key Forensic Services

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base.

Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Position:

Role Summary:

To provide technical & infrastructure support to the KFS IT team and wider business.

To work with the IT department, quality and operational teams on continuous improvement plans to improve IT quality standards, process efficiency and service delivery.

Duties & Responsibilities:

To assist in the monitoring and resolution of support tickets in conjunction with our thirdparty managed service providers.
Where necessary to provide direct technical support to operational and administrative teams
To support and deliver critical business improvement projects as directed by senior members of the IT team, the Director of Operations and the Managing Director.
To act as a technical advisor to members of the operational and senior management teams
To support the IT and quality teams in ensuring that the KFS Quality Management System is kept up to date and that IT procedures and documentation is compliant to the Forensic Science Regulator Code of Practice and ISO standards
To support internal and external quality audits, data security and BCDR testing activities
To advise on the construct and development of the IT infrastructure and estate, including static and mobile devices. Where necessary to prepare business proposals and costings for consideration by senior management
To assist with maintaining Cyber Essentials Plus certification
To assist in the progression of nonconformance investigations to establish root cause and implement improvement and corrective actions
To advise on IT performance issues and work with the IT team and wider IT stakeholders to devise plans for resolution
May be required to join an outofhours oncall rota to respond to outofhours queries. Shall be willing to work unsociable hours on occasion to meet business needs and minimise service disruption

Requirements:

Essential Attributes:

Working with People

Ability to work with individuals at all levels across the supply chain to develop collaborative and productive relationships in order to optimise IT performance and security
Professional and courteous disposition; a 'cando' approach but with the ability to delegate tasks e.g. to third party suppliers, and to manage a busy workload in line with business needs
Excellent communication skills and ability to translate technical information into lay terms

Personal Effectiveness

Focus, drive and experience in delivering customer focused solutions to meet business needs
Highly motivated, flexible individual who approaches work with a positive attitude
Demonstrate excellent time management, ability to prioritise according to wider business objectives and delegate tasks to third party providers in accordance with service contracts
Strong verbal and written communication skills, with the ability to convert complex IT language into lay terms.
Flexible and willing to work out of office hours if required and ability to travel to all sites when required.

Professional Knowledge and Skills
Has a sound knowledge of IT infrastructure to at least tier 1 engineer support level. Willing to learn and promote self-development.

Desirable Attributes:

Selfdisciplined, able to work without supervision and as part of a team; not afraid to ask for help or advice prior to action
Competent use of Microsoft Office packages, in particular MS Excel and Word
Good working knowledge of mobile phone and printer/scanning technology. Some experience of IT project coordination and delivery would be advantageous.

Qualifications:

Education to Diploma/Degree level or equivalent IT based qualification is desirable but not essential

Experience:

Demonstrable experience in an IT technical support role would be highly advantageous

Other information:

Terms & Conditions

Salary £2530k per annum
Hours 37 per week
Holidays 25 days per annum plus statutory holidays

Pension

Contributory
Employee Assistance Programme
Cycle to Work scheme
Retailer discounts
Location: Coventry, Warrington or Norwich based, with regular travel to the other two KFS sites

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.
KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. O