Tenancy Management Advisor - Islington, United Kingdom - Positive Employment

Positive Employment
Positive Employment
Verified Company
Islington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Positive Employment is currently recruiting a Tenancy Management Advisor for our client based in Islington.


Duties and Responsibilities but not limited to:

  • Delivering on a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary.
  • Offering Localitybased casework and appointment system to manage nonemergency service requests from tenants, enabling them to maintain their tenancies and thrive.
  • Performing a range of proactive interventions to identify and address resident needs at an earlier stage including targeted visits to those at risk of poor outcomes.
  • Make appropriate escalation / deescalation of cases and seamless handovers within the wider Tenancy Services structure.
  • Provide a responsive and proactive tenancy management service to tenants with a range of requirements.
  • Establish and maintain expertise in the range of tenancyrelated matters that residents require assistance with.
  • Provide housing and tenancyrelated advice, interventions and services directly to council tenants, their families, advocates and other professionals.
  • Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

Personal Requirements:


  • Experience of providing advice or assistance to the public in a customerfacing role, ideally within a housing or support setting.
  • An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
  • An enhanced DBS & barring check.
  • 5 years references.
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Working Hours:09_:00am - 17:30pm, Monday
  • Friday_
**Pay: £28.59 p/h Umbrella
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