Head of Workplace Experience - London, United Kingdom - Bank of England

Bank of England

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Workplace Experience (Soft Services)
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(010579
)

Primary Location UK-ENG-London

Other Locations UK-ENG-Leeds

Job Property Procurement and Security

Organisation PROPERTY DIVISION

Job Posting 15-Mar-2024, 8:50:06 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.
The Bank of England is a diverse organisation.

Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

The Property, Procurement and Security Division's (PPSD) mission is to maintain, enhance and protect the Bank's environment and to provide excellent services for Bank staff. In addition to maintaining and securing the Bank premises, PPSD has responsibility for delivering a c£11mn property investment portfolio, business continuity, health & safety, events, facilities (switchboard, help desk and reception), catering, cleaning, post and travel whilst ensuring value for money is achieved in all Bank wide procurements.

PPSD ensures that the infrastructures required to support the Bank's critical functions are maintained and enhanced.

Job Description - Head of Workplace Experience (Soft Services):

The aim of the Central Services Directorate is to create and maintain an effective, efficient, and resilient workplace experience across the Bank of England, embracing new ways of working in safe and secure ways.

Within Central Services, our Property Division is responsible for the Bank's entire property estate, including our facilities and maintenance operations, covering all our sites across the UK.

The Head of Workplace Experience is a critical and exciting role, with full responsibility for actively managing the Bank's property portfolio and the delivery of soft services throughout the UK Central Bank.

This includes our landmark, Grade I Listed, Threadneedle Street site, and nearby Moorgate offices, as well as our sites across the UK including Essex, Leeds, and smaller hub locations, ensuring the Bank connects with, and represent the people from across the country_.

This is an opportunity to lead a team of ~45 FTE, as the Head of Workplace Experience & Estates, driving excellence in customer experience and continuous improvement to maximise the benefits of smarter working within a hybrid environment.

The role requires creativity and a vision of where the future workplace needs to go, and the determination and drive to take it there.

As Head of Workplace Experience & Estates Management, you will ensure that the Bank's portfolio is being managed efficiently and soft services delivered throughout the Estate at the highest standard.

These aspects play a key role in the Bank's Employee Value Proposition.

With ownership for Estates Management, the role further ensures that our portfolio of properties align to business requirements and remain fit for purpose, both now and looking to the future.

This includes driving improvements to maximise the benefits of smart working within a new hybrid environment, incorporating the Property sustainability agenda, and developing workplace policy, compliance, and design.

This is an essential role that is vital to our continuous operation and futureproofing National Critical Infrastructure.

Key responsibilities include:

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Strategic Focus:

- develop, promote, and deliver the Bank's Property strategy, supporting the Director of Property in providing strategic direction for the delivery model for all Soft FM Services and Estates Management related activities, and provide strategic direction for the supporting teams.
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Soft Services, Workplace and Estates Management - own end-to-end service delivery of Soft Services, Workplace and Estates Management and deliver an effective space management solution - including oversight of events set-up and the management of facilities such as reception and Helpdesk.
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Strategic Portfolio Management - set robust business cases to support recommendations and benefits towards the Property Strategy and ensure the delivery of Soft FM and Estates Management that meet the requirements of the Bank's business operations, optimising from a cost and Value for Money perspective, driving innovation, and maximising flexibility, smarter working and leveraging market opportunities.
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Finance - own Soft Services and Estates Management budget, leading robust cost management, managing and implementing capital investment plans and supporting the Director of Property (in collaboration with Head of Infrastructure) in Estates-wide strategic budget planning and allocations.
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Stakeholder Relationships -work with colleagues across the Central Operations Directorate to drive the development of Soft Services and Estates Management-specific policy and implementation plans and advise, steer and quality-assure all